Refund policy

Return & Refund Policy

Last updated on: Jan 6, 2021

Return Address:
Name: Ruiyan Xie
Phone: +18483136815
Street: 343 Gold Street, Apt 3112
City: Brooklyn
State: New York
Postal Code: 11201
Country/Region: United States

1. Provide us with the return receipt number after you return the goods.

2. Provide us with the order number of the order to facilitate the return of the goods for a refund.

*We do not accept returns without contact! It is recommended to contact us directly using Instagram: jcaesar_studio

We appreciate your purchase and want to make the return process as easy as possible for you.

Important Note:
- Shipping fees will only be covered if the products are defective in quality.
- Items being returned or exchanged should be unworn, unused, unwashed (unless there is a fading problem), in good condition, and with their original tags and packaging.
- Beauty products, for sanitary reasons, are not eligible for returns or exchanges unless there is a quality issue.
- Free gifts should be returned with the items.

Return Timeframe:
You have 30 days to return most items. However, please note that certain items cannot be returned or exchanged.

Shipping Fee:
The shipping fee depends on the reason for the return.

For more detailed information, please contact us.

Refund Method:
Refunds will be issued to the original payment method used for the purchase.

Refund Timeline:
- For PayPal: Approximately 1 business day for refunds to reflect in your account.
- For Card: 3-15 business days to reflect in your account, depending on your bank.